840-425 by Cisco Actual Free Exam Q&As

Question 1

Which option describes what a change leader is responsible for?

A. telling people how they should do their work
B. assigning key people to be role models
C. planning to fill open jobs
D. deciding how to give out favors

Answer : B

Question 2

In which phase of the Cisco Integrated Sales Process must the ROI be presented?

A. Prospect
B. Qualification
C. Proposal
D. Agreement
E. Closing

Answer : C

Question 3

Which step of the Cisco 9 Step Sales Approach to Outcome-Based Selling is where the contract and SLA/KPIs are agreed?

A. Step 6 Offer and Accept
B. Step 5 Identify and Design
C. Step 4 Customer Discovery
D. Step 7 Proof of Value

Answer : D

Question 4

Who are the two primary users of an implementation strategy? (Choose two.)

A. the technical architect
B. the leaders for training
C. executive sponsor and steering committee
D. the program leader responsible for achieving business results
E. major work package owners

Answer : D,E

Question 5

Which two options are reasons why an organization conducts business transformation?
(Choose two.)

A. consumerization
B. inefficient processes
C. lack of discipline
D. reduced profit

Answer : B,D

Question 6

Which two options are additional metrics, beyond KPIs, that can be considered to measure success? (Choose two.)

A. Price increases.
B. Reduced implementation timelines.
C. Customer loyalty.
D. Technology adoption.

Answer : A,C

Question 7

When option is certified as a challenge when trying to determine outcomes for different industry verticals?

A. Staff reduction in about 10%
B. An increase at of % n the revenue
C. Collaboration and pervasive video solutions
D. Collaboration between geographic ally disperse sales and operations teams

Answer : B

Question 8

When would you say your customer has adopted a solution?

A. When they purchase the solution from the Cisco partner.
B. When the solution is deployed.
C. When the solution is deployed and there has been one year with no operating issues.
D. When the solution is deployed, features and options are activated, and customer is realizing the benefits of your value proposition.

Answer : D

Question 9

Which is the result of establishing goals, objectives and smart objectives in an organization?

A. Measured results with KPIs
B. An appropriate Project Management
C. A better CANVAS
D. A better Business Process

Answer : A

Question 10

Which three options are the features that a KPI must have in order to comply with customer expectations? (Choose three.)

A. Specific Purpose
B. Measurable
C. Achievable
D. Fair
E. Understandable
F. Logical

Answer : A,B,C

Question 11

Which three options are the purpose of change management? (Choose three.)

A. To guarantee risks related to the business need disappear.
B. To help increase the adoption of the technology solution.
C. To ensure that standardized methods and procedures are used for efficient and prompt handling of all changes.
D. To guarantee business risk is managed and minimized.
E. To ensure that all authorized changes support business needs and goals.

Answer : C,D,E

Question 12

Which three reasons make an organization conduct Business Transformation? (Choose three.)

A. Slow processes
B. Poor market-share
C. Reduced profit
D. Consumerization
E. Lack of discipline

Answer : A,B,C

Question 13

Which two options are benefits of adding Cisco and Partner services to help deliver business outcomes? (Choose two.)

A. Increased OPEX.
B. Reduced ROI.
C. Increased profitability.
D. Increased revenue.
E. Reduced customer loyalty.

Answer : C,D

Question 14

Which statement about a forum for feedback is true?

A. It is used to broadcast status.
B. It is for managers only.
C. It provides a way to exchange positive and negative things that happen.
D. It is the best way to announce training.