Advanced Administration and Reporting of Contact Center Enterprise v1.0 (500-443)

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Total 60 questions

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

  • A. point to CUSP ip address
  • B. point to CVP ip address
  • C. point to IOS g/ws loopback address
  • D. point to PG ip address
  • E. point to AW/HDS/DDS ip address


Answer : BC

What is referred to as a switch leg on CVP?

  • A. Script request from CVP to UCCE/PCCE
  • B. Ingress SIP call leg from Ingress gateway to CVP
  • C. Ringtone call from CVP to WB
  • D. Agent call initiated by CVP


Answer : B

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

  • A. It delivers this String via SIP invite to the Virtual Voice Browser.
  • B. It defers this string via HTTPS to the Virtual Voice Browser.
  • C. It delivers this string via HTTP to the Virtual Voice Browser.
  • D. It does not deliver this information to vvb.


Answer : A

What are two conditions in which PCS legs get invoked? (Choose two.)

  • A. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.
  • B. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
  • C. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.
  • D. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent’s leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
  • E. The correct call route is configured through the Call Manager server.


Answer : AB

What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

  • A. Clear the database for duplicates.
  • B. Restart the Tomcat service on SQL Server.
  • C. Install a compatible ODBC driver.
  • D. Add the JNDI Context configuration.
  • E. On an SQL Server, create an SQL user for JNDI reference.


Answer : DE

What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM? (Choose two.)

  • A. Enable the timer entirely.
  • B. Increase the Maximum Call Duration Timer setting.
  • C. Disable the timer entirely.
  • D. Increase the agent logout setting.
  • E. Enable the timer partially.


Answer : AD

What are two requirements for MTP configuration in Mobile Agent? (Choose two.)

  • A. Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway.
  • B. Synchronization between servers and clients is needed.
  • C. CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.
  • D. MTP resource is required to convert mobile agent out of band and CVP in-band signaling.
  • E. Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.


Answer : CD

Which two files are used to deploy Finesse custom gadgets? (Choose two.)

  • A. Python
  • B. CSS
  • C. JSON
  • D. JavaScript
  • E. C++


Answer : CD

Which two ways are Finesse gadgets deployed? (Choose two.)

  • A. The host supporting gadgets must be accessible by both the Agent PC and the Finesse Server.
  • B. Finesse Gadgets must be uploaded only to the primary Finesse Server.
  • C. The 3rdpartygadget password and the file upload must be hosted on a separate server.
  • D. Finesse Administration changes require a new login or Reset Layout in order to access changes.
  • E. The file permissions only need to set for Read for Public Permissions.


Answer : AD

ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?

  • A. 2
  • B. 18
  • C. 80
  • D. 100


Answer : A

How is Mobile Agent implemented?

  • A. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.
  • B. Remote CTI Port DN is used by the agent at login and is where callers are routed when this agent is selected.
  • C. Both RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.
  • D. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.


Answer : B

What are two mandatory configurations for Mobile Agent to function? (Choose two.)

  • A. MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.
  • B. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.
  • C. The device name of LCP and RCP Ports must not have matching numbers.
  • D. Only the LCP port needs to be associated with JTAPI.
  • E. Both LCP and RCP ports need to be associated with JTAPI.


Answer : B, E

What are two ways to access the Bulk Import Tool? (Choose two.)

  • A. SPOG
  • B. CUCM
  • C. Bulk Import Webpage
  • D. CCE Web Administration
  • E. ICMDBA


Answer : AC

What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)

  • A. Call Type
  • B. Extended Call Variable
  • C. Call routes
  • D. Skill Groups
  • E. User


Answer : AD

What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

  • A. changes to an individual outbound dialer record
  • B. create API usage for plugins
  • C. changes to a Script record
  • D. create multiple new Agents
  • E. Agent Skill Groups change between shifts


Answer : DE

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Total 60 questions