Administering Cisco Contact Center Enterprise v1.0 (500-442)

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Total 60 questions

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

  • A. IVR Settings under Call Settings card
  • B. Miscellaneous under Call Settings card
  • C. Device Configuration under Infrastructure Settings card
  • D. Route Settings under Call Settings card


Answer : C

How many clusters of Finesse will a single PG support?

  • A. one
  • B. two
  • C. three
  • D. four


Answer : B

Which server holds the .wav files on a UCCE environment?

  • A. Media Server
  • B. CVP reporting server
  • C. ICM Router
  • D. VXML GW


Answer : A

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

  • A. the agent with the Most Attributes
  • B. Longest Available
  • C. the number of calls the agent has taken
  • D. the Weight of the attribute


Answer : D

How many Workflows are supported by Finesse?

  • A. up to 20 Workflows with 5 per Team
  • B. up to 10 Workflows with 5 per Team
  • C. up to 100 Workflows with 20 per Team
  • D. up to 200 Workflows with 20 per Team


Answer : C

Which two components must a script be associated with to run? (Choose two.)

  • A. Dialed Number
  • B. Media Routing Domain
  • C. Call Type
  • D. CED
  • E. Skill Target


Answer : BC

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

  • A. ICM responds to the Route Request by running a Routing Script.
  • B. ICM responds to the Route Request by running an Administrative Script.
  • C. ICM sends an Agent Label, which prompts a command to CVR.
  • D. ICM sends a VRU Label, which prompts a command to CVR.


Answer : A

Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

  • A. Domain Manager
  • B. Configuration Manager
  • C. Active Directory
  • D. CCE Admin page


Answer : B

What are two default CCB VXML applications that could be modified? (Choose two.)

  • A. CallbackQueue
  • B. Callback Engine
  • C. CallbackEntry
  • D. cvp_ccb-vxml.tcl
  • E. BillingQueue


Answer : AC

Which user role must be assigned to the ToExtVXML variable in the ICM script?

  • A. Config Manager Role
  • B. Internet Script Editor Role
  • C. ICM Script Admin Role
  • D. Agent Admin Role


Answer : C

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

  • A. CUCM API
  • B. CUC login
  • C. answer Calls from Skill groups and PQs
  • D. log in to CCE admin
  • E. view Team gadget in Finesse


Answer : DE

How does CUCM function in CCE?

  • A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
  • B. A Unified CM Publisher is a logical relationship of physical (deployed as Virtual Machines) servers combined for redundancy purposes.
  • C. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
  • D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB. which is replicated to all servers in the cluster.


Answer : A

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

  • A. Agents
  • B. Dialed Numbers
  • C. Administrative Scripts
  • D. Deleted Objects
  • E. Routing Scripts


Answer : AE

Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

  • A. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
  • B. Configure set variable in ICM script editor
  • C. Configure an IF node in ICM script editor
  • D. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node
  • E. Configure Business Hours under Organizational Setup > Departments under CCE Admin


Answer : AD

When is the IVR leg established in a CCE Call Flow?

  • A. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
  • B. when the Ingress Gateway delivers a SIP invite message to the CVP server
  • C. when CVP establishes an HTTP link with the Media Server
  • D. when CVP establishes an HTTP link with the VXML Server


Answer : A

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Total 60 questions