Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
Answer : C
How many clusters of Finesse will a single PG support?
Answer : B
Which server holds the .wav files on a UCCE environment?
Answer : A
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
Answer : D
How many Workflows are supported by Finesse?
Answer : C
Which two components must a script be associated with to run? (Choose two.)
Answer : BC
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
Answer : A
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
Answer : B
What are two default CCB VXML applications that could be modified? (Choose two.)
Answer : AC
Which user role must be assigned to the ToExtVXML variable in the ICM script?
Answer : C
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
Answer : DE
How does CUCM function in CCE?
Answer : A
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
Answer : AE
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
Answer : AD
When is the IVR leg established in a CCE Call Flow?
Answer : A