Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)
Answer : ACE
Which tool is used to size Cisco Unified CCX?
Answer : B
Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)
Answer : AB
Which statement is true about the default script field when adding an application?
Answer : B
Which step can be used to trap runtime script errors and recover gracefully?
Answer : C
Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)
Answer : CD
In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?
Answer : B
Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)
Answer : ACD
Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?
Answer : A
Which two steps check out a database connection from the connection pool? (Choose two.)
Answer : BC
Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
Answer : A
Which phones must be associated to the RmCm application user account?
Answer : C
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
Answer : CD
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
Answer : C
Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?
Answer : C