Deploying Cisco Unified Contact Center Express v1.0 (500-052)

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Total 88 questions

Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

  • A. collect trace files
  • B. stop and start Cisco Unified CCX services
  • C. view syslog messages
  • D. perform backup and restore functions
  • E. monitor the health of the Cisco Unified CCX system


Answer : ACE

Which tool is used to size Cisco Unified CCX?

  • A. Analysis Manager
  • B. Cisco Unified Communications Sizing Tool
  • C. Expert Advisor
  • D. Cisco Unified Real-Time Monitoring Tool


Answer : B

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

  • A. minor release
  • B. major release
  • C. service update
  • D. engineering special


Answer : AB

Which statement is true about the default script field when adding an application?

  • A. When a caller does not enter a choice in a Menu step, it will execute the default script.
  • B. Any problems running the configured script will cause the default script to be executed.
  • C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
  • D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.


Answer : B

Which step can be used to trap runtime script errors and recover gracefully?

  • A. Set
  • B. Call Subflow
  • C. On Exception Goto
  • D. Get Reporting Statistic


Answer : C

Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

  • A. Create URL Document
  • B. Write Document
  • C. Cache Document
  • D. Send Http Response


Answer : CD

In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

  • A. Create Container Prompt
  • B. Create Generated Prompt
  • C. Create Language Prompt
  • D. Create Conditional Prompt


Answer : B

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

  • A. chat with an SME
  • B. send an email to an SME
  • C. send enterprise data to an SME
  • D. transfer a call to an SME
  • E. start a Cisco WebEx session with an SME


Answer : ACD

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

  • A. Premium only
  • B. Enhanced and Premium only
  • C. Standard, Enhanced, and Premium
  • D. Cisco Unified Contact Center Express does not support an embedded Internet browser


Answer : A

Which two steps check out a database connection from the connection pool? (Choose two.)

  • A. DB Get
  • B. DB Read
  • C. DB Write
  • D. DB Release


Answer : BC

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

  • A. The name of the layout is passed to the agent desktop via a keyword variable that is named user.layout.
  • B. The layout is associated to the team under Team Resources.
  • C. The layout is associated to the CSQ definition.
  • D. The layout is associated to the desktop layout under Team Resources.


Answer : A

Which phones must be associated to the RmCm application user account?

  • A. all phones
  • B. none, because that user account is not used for phone association
  • C. only agent phones that are used with the Cisco Finesse agent desktop
  • D. only Cisco Finesse IPPA phones


Answer : C

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

  • A. Write Document
  • B. Place Call
  • C. Send HTTP Response
  • D. Cache Document
  • E. Create URL Document


Answer : CD

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  • A. the system page on Cisco Unified Contact Center Express Administration
  • B. Cisco Desktop Administration
  • C. Control Center on Cisco Unified Contact Center Express Service ability
  • D. Cisco Unified Communications Operating System Administration


Answer : C

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

  • A. The My Statistics tab hosts the gadget.
  • B. The Home tab hosts the gadget.
  • C. The Manage Customer tab hosts the gadget.
  • D. The gadget to initiate or accept a call is common and is not tied to a specific tab.


Answer : C

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Total 88 questions